Privacy Policy

Privacy at a Glance

The summaries below highlight the most important aspects of this Privacy Policy. They are provided for convenience only and do not replace the full legal text that follows.

2. Information We Collect

We collect personal data in three primary ways: information you provide to us directly, information we collect automatically when you use the Platform, and information we receive from third parties. The categories of personal data we collect are described below.

Information You Provide Directly

• Registration data: your full name, date of birth, mobile phone number, email address, and a username and password of your choosing.
• Identity verification documents: government-issued national ID card (NID), passport, or driving licence; selfie photographs; and proof of address documents as required during KYC review.
• Payment information: your bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details where applicable. Full payment card numbers are never stored on our servers.
• Communications: messages, emails, and chat transcripts you send to our support team, including any attachments or documents you share.
• Responsible gaming preferences: deposit limits, session time limits, cool-off requests, and self-exclusion elections you set on your account.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network carrier.
• Usage data: pages visited, time spent on each page, clicks and interactions, games played, bet amounts and outcomes, deposit and withdrawal history, and session timestamps.
• Cookie and tracking data: session identifiers, preference cookies, and first-party analytical tracking as described in Section 7 of this Policy.
• Location data: approximate geographic location derived from your IP address. g5777 does not collect GPS-level precise location data.

Information from Third Parties

• Identity verification results from KYC service providers we engage to confirm your identity documents and age eligibility.
• Transaction confirmation data from payment processors including bKash, Nagad, and Rocket confirming that a deposit or withdrawal has been completed.
• Fraud prevention data from third-party risk and compliance services, used to detect and prevent money laundering and account fraud.

4. Legal Basis for Processing

g5777 processes your personal data only where it has a valid legal basis to do so. The primary legal bases on which we rely are as follows:

• Contractual necessity: processing your registration data, KYC documents, payment information, and gameplay records is necessary to perform the contract between you and g5777 (as set out in our Terms & Conditions).
• Legal obligation: processing your data for KYC, anti-money-laundering checks, and age verification is required by applicable laws and regulations governing online gambling and financial services.
• Legitimate interests: processing usage and analytics data to detect fraud, improve the Platform, ensure security, and protect our players is based on our legitimate business interests, balanced against your privacy rights.
• Consent: sending marketing communications and placing non-essential cookies is based on your prior consent, which you may withdraw at any time by contacting support or adjusting your account settings.

6. Payment Data and Financial Information

g5777 takes the security of financial data with the utmost seriousness. All deposit and withdrawal transactions on the Platform are processed through Bangladesh-based mobile financial services providers (bKash, Nagad, Rocket, Upay) and select bank transfer partners. Financial transactions are processed over encrypted connections in compliance with applicable payment security standards.

The following specific rules apply to your financial data on g5777:

• Full payment card numbers and mobile banking PINs are never transmitted to or stored on g5777's servers. These are handled entirely within the respective payment provider's secure environment.
• Withdrawal requests are processed only to the payment method registered in your own name. g5777 does not process withdrawals to third-party accounts as a safeguard against fraud and money laundering.
• Transaction records including deposit amounts, withdrawal amounts, dates, and payment method references are retained for a minimum of five years to satisfy anti-money-laundering record-keeping obligations.

8. Data Retention

g5777 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory obligations. The following indicative retention periods apply: account registration data and KYC documents are retained for the duration of your account plus a minimum of five years following account closure to meet anti-money-laundering obligations; transaction records are retained for a minimum of five years; support correspondence is retained for three years from the date of the last message in each thread; analytical and usage data is retained in anonymised form for up to two years.

When data is no longer required for any of the above purposes and no legal obligation requires its retention, g5777 will securely delete or anonymise it. You may request early deletion of non-essential data by contacting support, subject to any overriding legal obligations that require us to retain it.

10. Your Rights Over Your Personal Data

As a data subject, you hold the following rights in respect of the personal data g5777 holds about you. To exercise any of these rights, please contact g5777 support using the email address in the footer. We will respond to all valid requests within 30 days of receipt.

• Right of access: you have the right to request a copy of the personal data g5777 holds about you, together with information about how and why it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal obligations to retain certain data.
• Right to restriction: you have the right to request that we restrict processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to object: you have the right to object to processing based on our legitimate interests, including profiling for responsible gaming monitoring, and to opt out of marketing communications at any time.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

g5777 will not charge a fee for handling data subject requests unless a request is manifestly unfounded or excessive, in which case a reasonable fee may be applied. We may ask you to verify your identity before processing a request to ensure your data is protected.

12. Third-Party Links

The g5777 Platform may from time to time contain references to third-party game providers and payment service partners. While g5777 selects these partners carefully, we do not control the content or privacy practices of third-party websites or services. This Privacy Policy applies only to the g5777 Platform. We encourage you to read the privacy policies of any third-party service before submitting personal data to them. g5777 accepts no responsibility for the privacy practices of third parties.

14. International Data Transfers

g5777 is operated primarily for players in Bangladesh. Some of our third-party service providers (including cloud hosting and KYC verification providers) may process data outside Bangladesh. Where such transfers occur, g5777 takes steps to ensure that adequate protections are in place, including contractual data processing agreements that impose security and confidentiality obligations equivalent to those described in this Policy. By using the Platform, you consent to the transfer of your data to these trusted service providers for the purposes described in this Policy.

16. Contact and Data Subject Requests

For all privacy-related enquiries, data subject access requests, erasure requests, objection notices, or other rights-related queries, please contact g5777 support using the email address displayed in the footer of this website. Please include your registered username, the nature of your request, and sufficient detail to allow us to identify and locate the relevant data.

g5777 support is available seven days a week. We will acknowledge receipt of your privacy request within 5 business days (Bangladesh Standard Time, UTC+6) and provide a substantive response within 30 calendar days. In cases where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.